Terms of Service

Who’s Who & What This Is

1. The Service Provider (“you”) is an independent artisan or small business offering artisanal services such as plumbing, carpentry, beauty treatments, electrical work, and similar trades.
2. Snap’D, (“we”), operate the application and website that connect Service Providers with customers.
3. This agreement explains how you may use our platform to receive bookings, collect payment, and perform services for customers.

2. Your Relationship with Snap’D

1. You are not an employee, partner, or agent of Snap’D under any circumstances.
2. You retain full control over your work schedule by choosing when, where, and which jobs to accept.
3. Snap’D provides the technology that enables you to find and manage customer bookings.

3. Using the Platform

3.1 Account & Login

1. You must create only one account using accurate information and you must keep this information current and private at all times.
2. You agree not to share your password with anyone, and you must notify Snap’D immediately if you suspect that another person has gained access to your account.

3.2 Licenses & Rules

1. You are solely responsible for complying with all applicable laws, obtaining any necessary licenses or permits, and following the trade regulations that apply to your profession.
2. If Snap’D becomes aware that you are operating in violation of any legal requirement, we may suspend or remove your access to the platform.

3.3 Bookings

1. By accepting a customer booking through our platform, you enter into a direct, binding contract with that customer.
2. You must determine and carry out all work in a safe, professional, and effective manner.
3. You and your customer may view each other’s basic profile information—including name, photograph, and ratings—and you agree to keep this information confidential except as needed to perform the service.

3.4 Snap’D Materials (Logos, Badges)

1. You are not required to display or wear any Snap’D logo or badge.
2. If Snap’D provides you with any branded materials, you may use them only when performing a Snap’D booking, and you must return or destroy them immediately if your account is deactivated.

3.5 Ratings & Feedback

1. Customers may rate and review your performance, and Snap’D may display those ratings and reviews on the platform.

4. Safety, Insurance & Incidents

4.1 Background Checks

1. Snap’D will conduct background checks—such as criminal record searches, license verifications, and equipment inspections—at the time of signup and periodically thereafter.

4.2 Equipment & Safety

1. You must use safe and properly maintained equipment and follow all manufacturer recall notices and safety guidelines.

4.3 Incidents

1. You must inform Snap’D within twentyfour hours of any accident, injury, or criminal charge that occurs in connection with a booking, and you must cooperate fully with any subsequent investigation.

4.4 Insurance

1. You are required to maintain liability insurance and, where applicable, workers’ compensation coverage at the levels mandated in your industry.
2. You must provide proof of insurance to Snap’D upon request and immediately notify us if your policy is modified or canceled.

5. Payments & Fees

1. The rates you charge, as well as the fees that Snap’D charges and how they are collected, are set forth in a separate fare and payout schedule.
2. You agree to pay any Snap’D service fees that apply each time you accept and complete a booking.

6. Cancellations & Refunds

6.1 Customer Cancellations

1. Customers who cancel a confirmed booking at least sixty minutes before the scheduled appointment will receive a full refund of the service amount, minus any nonrefundable platform fees.
2. Customers who cancel less than sixty minutes before the scheduled appointment will not receive a refund unless you and the customer agree otherwise.
3. Customers who cancel due to illness, emergency, or other serious circumstances may submit supporting documentation; Snap’D will review such requests and may grant a refund on a case-by-case basis.

6.2 Artisan Cancellations

1. If you cancel a confirmed booking for any reason, the customer will receive a full refund, including all platform service fees, and you will remain responsible for any fees due to Snap’D.
2. If you cancel for urgent reasons such as illness or emergency and provide appropriate proof, Snap’D may consider a partial or full refund on a case-by-case basis.
3. Repeated cancellations by you may result in suspension or permanent removal of your account.

6.3 Late Arrivals & Missed Appointments

1. If a customer fails to appear or arrives more than sixty minutes late without notice, the customer will forfeit the booking and will not be entitled to any refund.
2. If you arrive more than sixty minutes late without valid explanation, the customer will receive a full refund and you will remain responsible for any platform fees incurred.

6.4 Refund Processing

1. All approved refunds will be returned to the original payment method within five to ten business days.
2. Platform service fees are generally nonrefundable, except in cases where the cancellation or refund is due to your fault or a platform error.

6.5 Dispute Resolution

1. If either you or the customer disagrees with a cancellation decision or service outcome, the disputing party must contact Snap’D support within forty-eight hours of the scheduled appointment.
2. Snap’D will review the dispute and issue a final determination.

7. Ending the Agreement

1. You may terminate this agreement at any time by providing Snap’D with at least seven days’ written notice or immediately if Snap’D has materially breached these terms.
2. Snap’D may suspend or deactivate your account immediately if you violate any rule, engage in dangerous conduct, or damage Snap’D’s reputation.
3. Upon termination, you will lose access to the platform but will remain liable for any obligations or fees incurred prior to termination.

8. Disclaimers & Limits of Liability

1. Snap’D provides the platform on an “as is” basis and does not guarantee that it will function without interruption or that you will receive any specific number of bookings.
2. Snap’D merely facilitates introductions between you and customers; you enter into contracts directly with customers and are fully responsible for all work performed.
3. Snap’D is not liable for any disputes, injuries, damages, or losses that arise out of your interactions or contracts with customers.

9. Confidentiality & Data

1. Snap’D collects and processes your personal data in accordance with its Privacy Policy.
2. You agree to keep any customer information you receive through the platform strictly confidential and to use it solely for the purpose of fulfilling bookings.

10. Intellectual Property

1. Snap’D retains all rights, title, and interest in and to the application, website, trademarks, and related technology.
2. You are granted a limited, nonexclusive license to use Snap’D’s intellectual property solely for providing services through the platform.

11. Third-Party Services

1. Snap’D may display offers, links, or advertisements from third-party vendors (for example, materials suppliers) within the app.
2. Any transactions you enter into with these third parties are solely between you and the third party, and Snap’D is not responsible for their performance.

12. Changing These Terms

1. Snap’D may update or modify these terms at any time.
2. When significant changes occur, Snap’D will notify you, and your continued use of the platform constitutes acceptance of the updated terms.

13. Governing Law, Informal Dispute Resolution & Arbitration

1. This agreement is governed by the laws of the Republic of South Africa.
2. Before initiating arbitration, both you and Snap’D agree to attempt to resolve any dispute through good-faith negotiations for at least thirty days and at least one meeting.
3. If the dispute remains unresolved after thirty days, it will be submitted to binding arbitration rather than to a court, unless you notify Snap’D in writing within thirty days of first accepting these terms that you choose to opt out of arbitration.
4. You and Snap’D each waive the right to participate in or pursue any class action or representative proceeding related to any dispute.

14. Acceptance

By clicking “Yes, I agree,” you confirm that you have read and understood these Supplier Terms of Service, that you agree to be legally bound by them, and that you are authorized to accept these terms on your own behalf or on behalf of the business you represent.