Privacy Policy

Last Updated: May , 2025

Introduction

At Snap'D, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

• Personal Information: Name, phone number, email address, physical address, profile images, identification documents, and payment details.
• Usage Information: App behavior, booking history, and transaction details.
• Location Information: With your consent, we may collect your location to provide better services.
• Communication Data: Messages sent through the app’s chat feature and customer support interactions.

2. How We Use Your Information

• Provide and improve Snap'D services.
• Process bookings and manage secure payments.
• Verify Service Provider qualifications and manage onboarding.
• Send booking updates, notifications, and alerts.
• Respond to inquiries and resolve disputes.
• Comply with legal obligations.

3. Sharing of Information

• With other users to fulfill bookings.
• With payment processors to complete transactions.
• With third-party services for analytics and marketing (with consent).
• When required by law or to enforce our Terms of Service.

4. Data Security

• Encryption of data at rest and in transit.
• Strict access controls.
• Regular security audits and assessments.
• Use of secure payment gateways.

5. Data Retention

We retain your personal information only as long as necessary to provide the service and comply with legal obligations

• Account Information: Retained for the duration of your active account and for 3 years after account closure for legal and audit purposes.
• Transaction Records: Kept for 7 years to comply with financial and tax regulations.
• Communication Data: Chat messages and support interactions are retained for 2 years for service improvement and dispute resolution.
• Usage and Analytics Data: Anonymized usage data may be retained indefinitely for product improvement and analytics.
• Marketing Data: Retained until you opt-out or request deletion.

You have the right to request deletion of your personal data at any time, subject to certain legal obligations. You can delete your account in-app at Settings → Delete Account or visit our Account Deletion Request page or contact us at [email protected].

6. Your Rights

As a user of Snap'D, you have the following rights regarding your personal information:

• Access your personal information.
• Request corrections to your information.
• Request deletion of your data (subject to certain conditions).
• Opt-out of marketing communications.
• Data portability - receive a copy of your data in a structured format.
• Object to processing of your personal data in certain circumstances.

7. Changes to this Policy

We may update this Privacy Policy occasionally. You will be notified of significant changes through the app or email.

8. Contact Us

If you have questions about this policy or how we handle your data, please contact us:

• Email: [email protected]