Privacy Policy

Last Updated: May , 2025

Introduction

At Snap'D, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

• Personal Information: Name, phone number, email address, physical address, profile images, identification documents, and payment details.
• Usage Information: App behavior, booking history, and transaction details.
• Location Information: With your consent, we may collect your location to provide better services.
• Communication Data: Messages sent through the app’s chat feature and customer support interactions.

2. How We Use Your Information

• Provide and improve Snap'D services.
• Process bookings and manage secure payments.
• Verify Service Provider qualifications and manage onboarding.
• Send booking updates, notifications, and alerts.
• Respond to inquiries and resolve disputes.
• Comply with legal obligations.

3. Sharing of Information

• With other users to fulfill bookings.
• With payment processors to complete transactions.
• With third-party services for analytics and marketing (with consent).
• When required by law or to enforce our Terms of Service.

4. Data Security

• Encryption of data at rest and in transit.
• Strict access controls.
• Regular security audits and assessments.
• Use of secure payment gateways.

5. Data Retention

We retain your information as long as needed to provide services and meet legal obligations. You can request deletion of your data by contacting us at [email protected].

6. Your Rights

• Access your personal information.
• Request corrections to your information.
• Request deletion of your data (subject to certain conditions).
• Opt-out of marketing communications.

7. Changes to this Policy

We may update this Privacy Policy occasionally. You will be notified of significant changes through the app or email.

8. Contact Us

If you have questions about this policy or how we handle your data, please contact us:

• Email: [email protected]